Barclays Bank
Multiple projects both on personal (B2C) and business (B2B) sides of the bank. Providing discovery work, user flows, mockups, wireframes and other assets to ensure a great customer experience in complex scenarios. Leading initiatives and quality in the wider design team such as setting up design processes and best practice.
Merchant experience
Working in the 'payments' space I've been supporting the onboarding and servicing of Barclays Merchants. Tackling problems such as:
Investment bank
A short project for internal employees, helping them manage their work at varying degrees of responsibility and ownership. Topics tackled:
Personal loans
Working in the personal customer space, helped deliver a concept for the ability to manage your loans in the Barclays App Concepts created: